A small scratch in a Marina Bay hotel parking area, a bump at a roundabout in Malabata, or an accident on the road toward Tetouan or Tanger Med… it can happen even when you drive carefully. What matters most is what you do immediately, because the first 10–15 minutes decide whether your case stays simple or becomes stressful.
Below is the MarHire Car Tangier step-by-step process for anything from a tiny mark to a serious accident. Follow it exactly and you’ll protect your safety, your schedule, and your rental file.
Table of Contents (Checklist)
1) First priority: safety and securing the scene
2) Identify the situation: scratch only vs accident with another party
3) Contact MarHire immediately: what to send (fast template)
4) The photo set that actually helps (the exact shots)
5) Paperwork: constat, police report, and deadlines
6) If the other driver refuses to cooperate
7) If the car is not drivable: towing + replacement workflow
8) What NOT to do (common mistakes that create problems)
9) What happens after you report it (timeline)
FAQ
1) First priority: safety and securing the scene
Before you think about “who’s right,” do this:
Stop safely and turn on hazard lights.
Protect the scene (warning triangle if available, keep passengers away from traffic).
Check for injuries. If anyone is hurt or feels unwell, treat it as an emergency first.
A good simple safety framework used in Morocco is the “protect, alert, assist” approach explained by NARSA here: https://www.narsa-securiteroutiere.ma/fr/vous-etes-temoin-dun-accident-que-faire/
In Tangier specifically, be extra careful around:
busy roundabouts and main avenues
port/terminal traffic flows (Tanger Ville and Tanger Med routes)
coastal roads where scooters and sudden stops are common
2) Identify the situation: scratch only vs accident with another party
Your next steps depend on which case you’re in:
A) Scratch / minor damage, no third party involved
Examples:
you scraped a wall while parking
a curb damaged a rim/tire
you find a new scratch after leaving the car parked
This is usually the simplest case if you document it immediately.
B) Accident involving another vehicle or property
Examples:
contact with another car
damage to a parked car
hitting a barrier, pole, or private property
This requires proper documentation because responsibility and insurance processing depend on what’s recorded and signed.
3) Contact MarHire immediately
As soon as the scene is safe, message/call MarHire. Fast reporting keeps your day moving.
Copy/paste message template
Send us this in one message:
Location: (Google Maps pin)
Type: scratch / accident with another car / car not drivable
What happened: 1–2 lines
Other vehicle plate (if any):
Any injuries? yes/no
Photos: (see next section)
If you’re near a known point, mention it (ex: “Malabata roundabout,” “Marina Bay area,” “Tangier Ibn Battouta Airport road,” “Tanger Med direction”). This helps us dispatch faster.
4) The photo set that actually helps (the exact shots)
One close-up is not enough. For a clean file, we need the full set:
- Wide shots of the scene (show context, position, lane/parking area)
- Damage close-ups (2 angles minimum)
- License plates (both vehicles if another party is involved)
- Wheels/tires (if curb impact or steering feels off)
- Dashboard warning lights (if any appear)
- Surroundings (road signs, curb, barrier, parking entrance, no readable private info)
This prevents disputes and helps us decide quickly:
can you continue driving safely?
should we send an agent?
do we need towing?
5) Paperwork: constat, police report, and deadlines
If another driver is involved (material damage only)
In many cases, you complete a friendly accident report (constat amiable) on the spot. Write clearly, draw the diagram carefully, and make sure both parties sign.
Why deadlines matter
Morocco’s insurance regulator ACAPS explains the “material damage” steps and highlights that you should notify the insurer within a defined delay (commonly 5 days) and that an expert may be appointed to assess damage: https://www.acaps.ma/sites/default/files/vf_step_degats_materiels_accidentvoiture.pdf
MarHire will guide you so your rental file matches the correct procedure (and doesn’t create problems later).
6) If the other driver refuses to cooperate
If the other party refuses to sign, refuses to share details, or becomes aggressive:
Do not escalate
Take clear photos of their vehicle + plate + scene
Collect any witness contact if available
Call MarHire immediately so we guide the next step
When facts are disputed, official reporting may become necessary. The goal is always: keep it safe, keep it documented, keep it calm.
7) If the car is not drivable: towing + replacement workflow
If you notice any of the below, stop driving and contact us:
steering pulls or feels unstable
strong vibration
warning lights you didn’t have before
fluid leaks
a tire that looks damaged or losing pressure
bumper/wheel damage that could touch the tire
MarHire step-by-step (non-drivable cases)
You share location + photos + symptoms.
We confirm whether the car must be immobilized.
We coordinate the safest next move:
roadside support/towing if needed
relocating you and passengers to a safe spot
replacement options (based on availability and your category)
In Tangier, this matters most on:
port/industrial routes (tight schedules)
highway directions to Tetouan/Cabo Negro
late-night returns when time windows are strict
8) What NOT to do (common mistakes)
These mistakes turn small incidents into big delays:
❌ Don’t repair the car at a random garage without telling MarHire
❌ Don’t repaint/sand/patch a scratch “quietly”
❌ Don’t move away from the scene in a multi-party accident without documenting first
❌ Don’t negotiate cash settlements on the roadside without guidance (it can complicate the file)
The safe order is always: secure → document → report → follow instruction.
9) What happens after you report it (timeline)
Here’s what you can expect once MarHire receives your report:
Step 1: Case opened (same day)
We create a file using:
your photos and message
vehicle details + rental contract
any third-party info
Step 2: Decision (continue vs stop)
We tell you clearly:
continue driving normally
continue with limitations (short city use only)
stop driving and wait for assistance
Step 3: Document follow-up (if needed)
If another party is involved, we may request:
the completed constat
official documentation if the situation requires it
extra photos/video for clarity
Step 4: Closure at return (minor) or repair workflow (major)
Minor scratch: documented and handled cleanly at return
Major damage: repair/insurance workflow and vehicle recovery if needed
FAQ
If it’s only a scratch, do I still need to report it?
Yes. Report it immediately with the correct photo set. It keeps everything transparent.
Do I always need police for a small accident?
Not always for material damage if both parties agree and complete the constat. If there’s refusal/dispute, official reporting may be needed.
What if I’m on the way to Tanger Med or the airport and I’m late?
Safety first. Stop safely, report it, and we’ll help you choose the quickest safe plan.
Can MarHire send a replacement car?
It depends on availability and category, but we prioritize solutions that keep your trip moving when it’s feasible.
What’s the fastest way to avoid confusion?
Send location pin + the full photo set + a short description, and stay reachable by phone/WhatsApp.